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- Chrysler recalls over 120,000 Jeep SUVs. See impacted models.</p>
<p>Saleen Martin, USA TODAYJuly 23, 2025 at 11:35 PM</p>
<p>Chrysler has recalled over 120,000 Jeep SUVs because of a head restraint issue that could lead to driver and passenger injuries.</p>
<p>Owned by Stellantis, the same company that owns Jeep, Chrysler announced the recall on July 17. The recall includes 121,398 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles released in 2023 and 2024.</p>
<p>According to Chrysler, the second-row seat head restraints may not lock in the upright position.</p>
<p>"Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash," Chrysler said in its announcement on the National Highway Traffic Safety Administration (NHTSA) website.</p>
<p>What's the breakdown of vehicles impacted?</p>
<p>According to the car manufacturer, the recall includes:</p>
<p>2023-2024 Jeep Grand Cherokee: 78,157 vehicles manufactured from May 16, 2023, to May 2, 2024</p>
<p>2023-2024 Jeep Grand Cherokee L: 43,241 vehicles manufactured from May 16, 2023, to Jan. 30, 2024</p>
<p>The NHTSA campaign number is 25V472000, while the manufacturer's recall number is 20C.</p>
<p>The latest recall news: USA TODAY's recall database</p>
<p>What's the resolution?</p>
<p>According to Chrysler, dealers will inspect and replace both second-row seat head restraints for free. The company plans to notify dealers by July 24 and owners by Sept. 5.</p>
<p>Owners can contact Stellantis customer service at 1-800-853-1403 using recall number 20C.</p>
<p>A Jeep logo is seen at the 2016 Washington Auto Show on Jan. 27, 2015.How did the recall come about?</p>
<p>According to the car manufacturer, the impacted vehicles were built with second-row head restraints that contain an internal locking mechanism. If there is interference, this mechanism may prevent the headrest from locking upright. The vehicles were produced from May 16, 2023, to May 2, 2024.</p>
<p>The car manufacturer's parent company launched an investigation in August 2024 and spent the next nine months meeting with engineering teams to determine which vehicles had been impacted.</p>
<p>Saleen Martin is a reporter on USA TODAY's NOW team. She is from Norfolk, Virginia – the 757. Email her at [email protected].</p>
<p>This article originally appeared on USA TODAY: Chrysler recalls more than 120,000 Jeep SUV models</p>
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